Legal
Privacy Policy
How we collect, use and protect personal data under Malaysia’s Personal Data Protection Act 2010.
This Privacy Policy explains how FORMFOLK STUDIO SDN. BHD. (“FORMFOLK STUDIO”, “we”, “us”, “our”) collects, uses, discloses and protects personal data in the course of our business, in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). It applies to customers who buy our digital design assets, licensees, people who contact us and website visitors who provide us with personal data.
Data Controller
The data controller responsible for personal data described in this policy is FORMFOLK STUDIO SDN. BHD., registered in Malaysia (Registration No. 202601041856 (1703951-H)), with its registered address at Level 10, Southern Tower First Subang, Jalan SS15/4G, 47500 Subang Jaya, Selangor, Malaysia.
Personal Data We Collect
Depending on how you interact with us, we may collect: your full name; business name (the business to which a licence is issued); email address, which we use to deliver your purchase; phone number; order details including product codes, licence type and quantity; records of delivery, such as the emails and download links we send you; and any other information you choose to include in an enquiry, checkout submission or order note.
We do not ask for a postal or shipping address, because every product we sell is delivered digitally.
How We Collect Data
We collect personal data directly from you when you build a cart and submit a checkout on this website, submit our contact form, email or call us, or otherwise communicate with us in the course of placing or discussing an order. We do not purchase personal data from third-party data brokers or list vendors.
Purpose of Processing
We use personal data to: process your order and confirm payment; deliver your download links and access details by email; record the business a licence is issued to; issue receipts or invoices; respond to enquiries and provide customer support, including re-sending files; handle refund requests under our Refund Policy; and, where you have given consent, tell you about new resources.
Legal Basis Under the PDPA
We process personal data on the basis that you have provided it voluntarily for the purpose of placing an order, obtaining a licence, or otherwise engaging with us, which constitutes consent under the Personal Data Protection Act 2010 of Malaysia (“PDPA”), and because processing is necessary to perform a contract with you or to take steps at your request before entering into one. Where we rely on consent for optional communications, such as marketing updates, you may withdraw that consent at any time as described in Clause 10.
Cart, Checkout & Order Data
This website’s cart is stored in your own browser’s local storage and is not transmitted to us until you submit the checkout form. When you submit checkout, your name, email, phone number, order description and total are sent to our payment gateway provider so that your payment can be processed; card, bank and e-wallet details are entered on the payment provider’s pages and are never stored by us. The contact form generates an enquiry reference and a plain-text summary on your device, which you then choose to send to us by email.
Data Retention
We retain personal data for as long as necessary to fulfil the purpose it was collected for, to keep delivery and licence records, to satisfy accounting and tax record-keeping obligations under Malaysian law (generally seven years from the relevant transaction), and to resolve any dispute or defend a legal claim. Enquiry data that does not result in an order is retained for a reasonable period to allow follow-up, after which it is deleted or anonymised if no further engagement occurs.
Data Security
We apply reasonable administrative and technical safeguards to protect personal data against unauthorised access, alteration, disclosure or destruction, including restricting access to customer records to those who need it to perform their role. Download links are intended for the purchaser only. No method of transmission or storage is completely secure, and while we work to protect personal data, we cannot guarantee its absolute security.
Your Rights
Under the PDPA, you have the right to request access to the personal data we hold about you, to request correction of inaccurate data, and to withdraw any consent you previously gave for us to process your data for a particular purpose, including marketing communications. To exercise any of these rights, contact us using the details in Clause 14. We will respond within a reasonable time and in accordance with the requirements of the PDPA, noting that withdrawing consent may affect our ability to continue providing services that depend on that data, such as re-sending a download link.
Children’s Privacy
Our resources are design assets for adult professionals and businesses. We do not knowingly collect personal data from children, and any personal data submitted to us is expected to belong to an adult, or to be submitted by an adult authorised to act on behalf of their organisation.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal obligations. We encourage you to review this page periodically.
Contact
Questions, access requests or complaints about how we handle personal data can be directed to form.folk@outlook.com or by phone at +6010-434 2335. Our registered address is Level 10, Southern Tower First Subang, Jalan SS15/4G, 47500 Subang Jaya, Selangor, Malaysia.